IT Business Analyst - Salesforce

Principal Duties & Responsibilities

1. Ensure alignment of IT and business strategies while managing people, process, and technology toward effective business-driven solutions.
2. Build effective working relationships with HEW’s functional business and manufacturing personnel.
3. Be an application and business process subject matter expert for Sales & Marketing.
4. Serve as primary Salesforce.com administrator with a strong understanding of best practices.
5. Support and monitor systems, processes, and applications to assure system integrity and reliability.
6. Manage the effective use of technology for business process improvement and the elimination of non-value-adding activities.
7. Ensure projects have clearly documented objectives, requirements, budgets & timelines.
8. Coordinate and drive testing for applications, systems, and process upgrades to maintain pace with business requirements, technology upgrades, and economic change.
9. Manage strategic alliances with the Sales & Marketing team and their external service & support providers.
10. Facilitate methodology for prioritizing projects and initiatives.
11. Provide planning, consultation, and advisory services for business functions, focused on Sales & Marketing.
12. Take a leadership role in building relationships and working closely with business and work process owners.
13. Responsible for coordinating the implementation of Sales & Marketing applications, processes, & systems.
14. Provide effective communications and education for our customers and service providers.
15. Lead in the establishment and enforcement of application, systems, and process standards.
16. Maintain awareness of current methods & technologies and recommend improvements and modifications when appropriate.
17. Prepare project reports that document the scope, benefits, resource requirements, and cost analysis when/where appropriate.
18. Ensure disaster recovery and business continuity plans evolve and are kept up to date.
19. Perform and assume other duties and responsibilities as may be required at the direction of the HEW and IT Leadership Teams.