Job Description
· Assist Guest Experience Management team with guest feedback surveys on a daily basis
· Coordinate all details from survey submission including responding to guests in the survey platform and logging guest feedback in various software
· Communicate via email to all guests who submit a survey and provide necessary follow-up to Guest Experience and relevant department leadership
· Manage guest defect reports and create a detailed profile note system for future stays
· Process reports from various systems
· Accountable for setting own work direction and completing work tasks
· Maintain systems to monitor and facilitate the timely investigations and closeout of guest feedback surveys
· Other duties as assigned
· Effective communication skills needed to provide clear and concise information
· Ability to read, write and speak English fluently
· Solid knowledge of word processing and presentation applications
· Demonstrated organizational skills a must
· Strong analytical, and deductive reasoning skills
· Successful problem-solving skills coupled with innovative and creative thinking
· Must be able to communicate precisely and accurately to all levels of the organization