Front Desk Agent (Full Time)

Our Front Desk Agent will provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests. From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting in a concierge role to accommodate special requests, offer suggestions of the “happenings” in the hotel or surrounding area to ensure they enjoy their stay.

• Display at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• Handle a multitude of keys.
• Quote and be familiar with room and rate availability for current and future dates.
• Accept reservations, changes and cancellations
• Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• Work closely with staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
• Handle guest problems or complaints.
• Utilize the computer system in running daily reports and in blocking special requests.
• Keep all support departments informed of necessary information or requests.
• Handle safety deposit box requests; including distributing, giving access to and closing procedures.
• Complete key packets and vouchers, and to modify registration cards.
• Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• Maintain a balanced bank assigned to you from the hotel.
• Reconcile all transactions at the close of the shift and to cash out. 
• Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.
• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• Keep senior management well-informed of any guest’s problems or complaints, and action taken.
• Assist in the reconciliation of charges (i.e., limousines, car rentals, flowers, tours).
• Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• Handle hotel emergency procedures and situations with maturity and professionalism.

• Minimum of a year of front desk experience in a hotel/resort environment (preferred).
• Reading, writing and oral proficiency in the English language.
• A desire to consistently deliver exceptional customer service.
• Excellent communication skills.
• Computer proficiency.
• Knowledge in Opera Reservation System.