Senior Customer Value Management Specialist

Job Description

Partner Relationship Development

• Develop and maintain strong relationships with key business and lifestyle partners across various industries.
• Act as the primary point of contact for partners, ensuring open communication and mutual value creation.
• Understand the needs and expectations of The Sierra, The Wisdom, The Premier, and MOL clients to ensure partners’ offerings align with these needs.

Partnership Sourcing & Negotiation

• Identify new partnership opportunities that deliver exclusive benefits and privileges for clients.
• Negotiate partnership terms, ensuring beneficial agreements for all parties involved.
• Collaborate with internal teams to ensure that partnership agreements are executed seamlessly.

Strategic Collaboration

• Collaborate with internal teams such as marketing, sales, and customer service to ensure effective communication and promotion of partner offerings.
• Work with the marketing team to promote partnerships and exclusive privileges through various channels.

Problem Resolution & Relationship Management

• Address and resolve any issues or challenges faced by partners or clients related to partnership offerings.
• Ensure continuous and positive engagement with partners, maintaining long-term, productive relationships.