Online Communities System Admin/Business Analyst

Online Communities, System Administrator The Ounce of Prevention Fund is one of Chicago’s most energized, future-focused organizations devoted to early childhood development. Our mission is to improve the life chances for low-income children through programs, training, research and advocacy. We are recruiting individuals who want to join us in this mission and share a commitment to our core values of appreciation respect, empowerment, diversity, excellence, learning and communication. We offer a competitive salary and benefits package, including 401(k); tuition reimbursement and professional development opportunities; flex work hours and work-from-home options; and paid parental leave. Reporting directly to the Director of Knowledge Sharing and IT you will: Drive and manage multiple technology projects, including organization-wide knowledge and content management, collaboration, and online community system projects. Administer and configure the application platforms. Lead systems analyses and implementation in support of strategic IT and Knowledge Sharing road maps. Understand the business challenges and opportunities of the organization, and identify improvements in systems and processes. Stay abreast of emerging technology trends for knowledge management, collaboration and online communities. Manage business requirements, business needs, and business stakeholders from all divisions of the Ounce. Write, modify, and troubleshoot HTML/CSS and other code to meet project and user requirements across systems. Verify and test platform upgrades and oversee upgrades. Develop workflows and triggers to support content management, community management, and other processes. Enforce information management policies and agreed upon governance across platforms Create and maintain platform site and design security/access permissions. Implement and educate staff on design standards and governance structure for the knowledge sharing platforms. Implement and maintain platform analytical tools to measure user experience, adoption, engagement, and content search based on agreed upon metrics. Compile reports on platform use and search optimization opportunities that is delivered to business partners in easy-to-digest dashboards. Develop operational processes, methodologies and associated training related to external and internal KM and online communities projects. Manage inquiry cases submitted by users and organizational partners following agreed upon SLAs (service-level agreements). Create and keep up-to-date organization-wide tutorials, user documentation, guides and training on the more technical aspects of online communities and knowledge sharing tools in order to scale and distribute the management of various platforms. Open cases with vendor customer support and work with external consultants and firms to oversee technical development and custom work. Qualifications include: B.S. in Information Technology, Web Design, Knowledge Management, Engineering, Computer Science, Management Information Systems or equivalent work experience 3-5 years experience and skills managing technology projects 2-3 years eliciting end user requirements, documenting business processes and requirements analysis 1-3 years administering and configuring cloud based application platforms 1-3 years experience building analytics reports and dashboards for business stakeholders Demonstrated business case and vendor management skills in the online community, knowledge management, social business, or content management areas Broad knowledge of technology solutions and packaged/cloud based applications Last but not least we offer some great perks: Work from home options for qualified employees plus flexible hours. Tuition reimbursement, competitive salary and benefit packages, employer contribution towards your 401k, and much more.