Job Description
The Production Supervisor within Government Services leads a team that performs real-time analysis and review of extensive documentation required by federal regulations. The Supervisor must be a critical thinker who seeks input from their team and challenges the status quo. The Supervisor must also be comfortable communicating “the why” and assisting others with understanding program policies and procedures to solve problems and ensure program compliance. The Supervisor is responsible for researching client requests related to eligibility and assisting with constituent outreach. Additionally, the Supervisor will be accountable for team deliverables and timelines, offer feedback and delegate to Associates, and exhibit fierce career ownership.