Concierge, Campus Services & Retail Operations

SUMMARY Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building. ESSENTIAL FUNCTIONS Welcomes and acknowledges all guests, visitors, students vendors according to College standards; anticipates and addresses service needs Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required Assists Supervisor as secondary coverage on special events, projects and tasks as assigned Collaborates with multiple Collegewide departments on special projects as requested Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner Maintains Concierge absence rotation schedule and ensures desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature Attends all College meetings as assigned Performs other duties as assigned