Home Visit Coordinator (Remote)

We’re looking for a motivated, personable, and goal-driven Home Visit Coordinator to join our growing team! This is a fully remote position ideal for someone who thrives on connecting with people, enjoys working independently, and isn’t afraid to pick up the phone and build trust with patients.

In this role, you’ll spend a large portion of your day making outbound calls—including cold calls—to educate patients about our Home Visit Program and help coordinate care aimed at reducing re-hospitalizations. We’re looking for someone who is warm, engaging, persistent, and able to think outside the box when connecting with patients and overcoming barriers to scheduling.

This role is perfect for a true “go-getter” who can balance compassion with confidence and remain motivated in a fast-paced, phone-heavy environment.

💡 Role & Responsibilities

• Make outbound calls to patients to introduce and educate them on the Home Visit Program
• Build rapport with patients using a warm, friendly, and professional communication style
• Schedule patient appointments efficiently by geographical area
• Utilize multiple systems including SMED, hospital systems, and Microsoft platforms to enter and assign patients to providers
• Submit necessary paperwork to PCP offices and maintain accurate records
• Conduct follow-up calls after appointments to identify additional patient needs or support opportunities
• Communicate professionally with referral sources and community partners
• Meet outreach and scheduling goals through persistence, follow-through, and strong relationship-building skills

✅ What We’re Looking For

• Minimum 1 year of experience scheduling patient appointments
• Minimum 1 year of experience in a healthcare setting
• High School Diploma or GED required
• Comfortable spending several hours per day on outbound calls
• Strong multitasking and organizational skills
• Friendly, patient, and confident phone presence
• Self-motivated with the ability to work independently in a remote environment
• Creative problem-solver who can think outside the box to connect with patients and drive results
• Experience navigating multiple computer systems and platforms simultaneously
• Excellent written and verbal communication skills
• Bilingual (English/Spanish) preferred

🌟 Why You’ll Be Successful in This Role

The ideal candidate is someone who:

• Enjoys talking with people and building connections
• Stays positive and persistent without being overly aggressive
• Takes initiative and ownership of their work
• Can balance productivity goals with compassion and patient experience
• Thrives in a remote, fast-paced environment where no two calls are the same