Job Description
Tasks and Responsibilities
Systems, Servers and Database Administration
• Install, configure, and administer company systems and servers (on-Prem and cloud), business applications and database infrastructure to ensure full functionality according to company policies and standards;
• Perform ongoing maintenance of server hardware and operating system software, including patch management, hardware migrations, and system upgrades in a high-availability global environment;
• Perform daily system monitoring, review logs, manage network security, and conduct backups to ensure hardware integrity, system availability, data security, and issue resolution;
• Monitor and enhance security policies to mitigate security risks and protect against threats and vulnerabilities;
• Conduct ongoing reviews of server infrastructure, taking proactive measures to ensure continued stability, optimize cloud resources usage and cost efficiency;
• Perform regular database backups, recovery and optimization; monitor database performance troubleshoot issues and implement improvements;
• Manage database security, including access controls and encryption and assist in database design, migration, and integration projects;
• Troubleshoot network, hardware, and software issues, providing timely and accurate solutions;
• Provide second/third-level support and incident resolution for a 365x24x7 operation;
• Participate in on-call and after-hours support rotation.
Application Support
• Provide support for IT applications, ensuring optimal performance and availability;
• Deploy, manage, and monitor applications in on-Prem and cloud environments;
• Collaborate with DevOps teams to optimize CI/CD pipelines;
• Troubleshoot application-related issues and coordinate with development teams for resolution;
• Evaluate data integrity, document remediation requirements, and manage software issues, ensuring proper escalation and resolution;
• Actively participate in meetings for new application planning and/or updates with Business Analysts and third-party developers.
• Prepare, document, and manage Requests for Changes (RFC) for all environment deployments, conduct risk assessments, develop and validate back-out plans, and obtain necessary approvals through CAB. Ensure compliance with ITIL Change Management processes for all deployments;
• Assist the IT Operations Manager in implementing, testing, and maintaining server-level and business applications Disaster Recovery plans to ensure business continuity;
• Develop, document, and communicate policies, procedures, and guidelines for IT systems, business applications, servers and database infrastructure, as outlined by management;
• Manage systems, servers, infrastructure, business applications, and database-related projects and activities, ensuring effective planning, task control, and coordination. Collaborate closely with DevOps, development teams, and Business Analysts to ensure seamless execution and alignment with organizational goals;
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked.