Senior Manager-Back-End/ Data Entry -Complex Transaction Processing

• Would be responsible to meet client SLA's i.e., Productivity, Quality and TAT • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them • Documented monthly performance review of Agents and Assistant Managers • Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics-based parameters. Mentor Agents and TL