Maximo Administrator

Summary

Accountable for Canals’ IBM Maximo processes, this role delivers reliable solution management and responsive stakeholder support. Key responsibilities include maintaining helpdesk knowledge, fulfilling user and system requests, managing user identities and onboarding new users, capturing and resolving incidents, and monitoring system events to strengthen Canals’ Maximo workflows. The position also manages the support contract and supports major problem management to ensure system stability and performance.

Throughout these activities, the role maintains regular touchpoints with Canals and NYPA business, IT, and asset management stakeholders to align on priorities, address process needs, and proactively improve the user experience. By offering service-oriented support, the position enhances the quality of life for regular users, promotes data standardization, and ensures that solution enhancements—such as the advancement and adoption of work management technologies like Maximo Mobile—effectively support Canals’ operational goals. #LI-VB1

Responsibilities

• Help close gaps identified within the Asset Information Strategy document by supporting the Asset Information roadmap.
• Facilitate data importance and frequency sessions.
• Work with software contractors on software upgrade implementation process and assist with/ provide recommendations regarding goals and objectives for meeting implementation requirements.
• Ensure data quality and integrity.
• Lead efforts with the NYPA Information Technology and site Asset Management staff to maximize the capability of Asset Management tools.
• Analyze/audit existing business processes to identify improvement opportunities or gaps where new processes/controls are needed.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, and balance business needs vs. technical constraints.
• Support the spread of Asset Management culture at an enterprise-wide level and promote continuous improvement opportunities.

Knowledge, Skills and Abilities

• Advanced knowledge of the Energy Industry.
• Advanced familiarity with Asset Information/Data and related technologies, services, and practices.
• Advanced technical skills and abilities related to Project Management methodologies, change control processes, administration of technical issues, and Microsoft Office Suite.
   

Education, Experience and Certifications

• Bachelor’s degree in engineering, IT, information science, GIS, or related field required and a minimum of 4 years of related experience.

or

• Associate’s degree in a related field and 6 years of related experience.
• Utility experience preferred.

Physical Requirements

• Up to 20% travel throughout New York State on an occasional basis. 
• Ability to perform fieldwork in remote locations during all seasons.
• Fieldwork may require extensive foot travel over uneven terrain. 
• Valid Drivers license