Senior Client Executive - International Students

Company:

Marsh

Description:

We are seeking a talented individual to join our Employee Benefits team at Marsh. This hybrid role will be based in the Auckland or Wellington office and has a requirement of working at least three days a week in the office.

The Senior Client Executive will act as the people risk adviser to our International Student client portfolio, providing total client management from relationship building, advisory services and claims advocacy. You will be the subject matter expert for the international student insurance sector and will work closely with business development, placement, underwriter, and claims teams to grow and retain key accounts.

We will count on you to:

• Act as the people risk adviser and SME for the International Student client portfolio, building and maintaining strong relationships with clients and sector stakeholders
• Deliver total client management including relationship building, customer service, advisory support, renewal processing and claims advocacy for students
• Proactively identify and develop revenue opportunities within the portfolio in conjunction with the business development team and consistently meet retention and revenue targets
• Deliver training to large groups of people as and when required at client induction programs
• Manage large or complex claims, assist in negotiating equitable settlements and advocate between client and insurer
• Own administration and technical workflows including policy installation, enrolment data capture, annual pricing renewals, insurance manuals, system records and reporting while ensuring compliance with company procedures and Errors and Omissions requirements

What you need to have:

• Background in travel/medical insurance, education, medicine  or life and health employee benefits with strong product knowledge and a customer-centric focus
• Strong written and verbal presentation skills, high attention to detail and the ability to manage competing priorities within a team environment
• Commitment to complete all required online training modules for MMC and subsidiaries and to adhere to professional standards and compliance processes

What makes you stand out:

• Level 5 Accreditation – Life & Health, or actively working towards completion
• Established client‑facing experience and sector networks that demonstrate resilience, empathy, clear boundary‑setting and strong stakeholder management
• Deep sector knowledge and practical expertise that enable you to hit the ground running
• Growth‑mindset with a proactive, can‑do approach to identifying opportunities and driving measurable outcomes

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.