Job Description
Meet the Moment with Alteryx
We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.
You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.
If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.
Learning Programs Specialist
Team: Customer Experience (CX), Education Services
Reports to: Senior Manager, Education Services
Role Summary
We are looking for a highly organized and detail-oriented Learning Programs Specialist to support our global education programs. This role plays a critical part in ensuring the seamless execution of customer education, academic programs, and internal enablement initiatives.
You will act as the programmatic backbone across multiple learning platforms and programs, helping deliver high-quality learning experiences for students, customers, and internal teams.
Key Responsibilities
Academic Program Support (SparkED)
Respond to inquiries from professors and students regarding SparkED licenses in a timely and professional manner
Review and analyze blocked verification requests (SheerID), providing clear guidance and actionable feedback to users
Ensure a smooth and positive experience for academic users engaging with SparkED
Technical Enablement Support
Manage the technical enablement inbox, triaging and responding to internal inquiries with accuracy and clarity
Coordinate and schedule internal enablement sessions, including:
Managing stakeholder calendars
Sending session invitations, recap emails, and tracking participation
Support the delivery of high-quality internal training experiences
Coordinate end-to-end onboarding for new hires within internal technical teams, ensuring a smooth transition through self-service digital learning and system access
Collaborate with Revenue Operations to design and maintain learning completion dashboards, ensuring data accuracy to effectively measure and demonstrate enablement impact
Drive continuous improvement in scheduling, documentation standards, and operational efficiencies
Learning Management & Content Operations
Upload and maintain learning content across platforms, ensuring accuracy, consistency, and quality
Customer-Facing (Docebo LMS):
Publish Instructor-Led Training (ILT), digital learning, and video content
Ensure courses are properly configured, tested, and accessible
Internal Platforms (Seismic / Galaxy):
Upload and maintain internal enablement content
Ensure content is well-organized, up to date, and easy to discover
Qualifications
2-3 years of experience in learning operations, program coordination, customer support, or a related role within a services or education organization
Strong organizational skills and attention to detail
Excellent written communication skills (clear, professional, and user-friendly)
Ability to manage multiple workflows and prioritize effectively in a fast-paced environment
Comfort working across multiple systems and tools (e.g., LMS platforms, shared inboxes, scheduling tools)
A proactive mindset with a focus on improving processes and user experience
Nice to Have
Experience with LMS platforms (e.g., Docebo, Seismic, Galaxy)
Familiarity with academic programs or student verification tools (e.g., SheerID)
Experience supporting internal training or enablement programs
#LI-MP1
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.