Hourly Manager - Milk & Honey

Overview

Milk & Honey is seeking a driven and enthusiastic Supervisor to help lead a high-energy team dedicated to creating memorable guest experiences.

Milk & Honey restaurants bring Southern hospitality to dining. From flaky, butter-glazed biscuits to Old Bay Wings and our award-winning Shrimp & Grits, every dish is made from scratch and full of flavor. Whether guests join us for a laid-back brunch or a lively dinner and cocktails, they can expect an ambiance and experience that’s just as inviting as our food.

In this role, you’ll take on an important leadership position—overseeing daily operations, supporting and motivating team members, and ensuring every guest feels genuinely welcomed and valued. You’ll help cultivate a positive, team-oriented environment focused on quality, consistency, and exceptional service.

Responsibilities

• Oversee day-to-day restaurant operations to ensure smooth, efficient service
• Lead, coach, and support team members to maintain high performance and morale
• Deliver exceptional guest experiences by addressing concerns and ensuring satisfaction
• Monitor service standards, food quality, and cleanliness to uphold brand expectations
• Assist with shift coverage, and labor management
• Train new hires and provide ongoing development for team members
• Ensure compliance with health, safety, and sanitation regulations
• Handle cash management tasks, including opening/closing procedures and cash handling
• Collaborate with senior leadership to meet operational goals and drive business performance

Qualifications

• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry is required.
• Strong leadership and communication skills, with the ability to motivate and mentor staff effectively.
• Excellent customer service skills and a genuine passion for creating positive guest experiences.
• Proficiency in restaurant operations, including inventory management and financial reporting.
• Knowledge of health and safety regulations and a commitment to upholding them.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, highchairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.

 

Who We Are:

Milk & Honey is a vibrant New Orleans themed Southern Brunch destination. We offer flavorful dishes from brunch through dinner, including popular items like Chicken & Waffles, Shrimp & Grits, and Mimosa Towers. Known for its warm, modern Southern cuisine and inviting atmosphere, guests can dine in or take their favorites to go. Every meal is a memorable experience meant to be shared.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry is required.
• Strong leadership and communication skills, with the ability to motivate and mentor staff effectively.
• Excellent customer service skills and a genuine passion for creating positive guest experiences.
• Proficiency in restaurant operations, including inventory management and financial reporting.
• Knowledge of health and safety regulations and a commitment to upholding them.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, highchairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.

 

Who We Are:

Milk & Honey is a vibrant New Orleans themed Southern Brunch destination. We offer flavorful dishes from brunch through dinner, including popular items like Chicken & Waffles, Shrimp & Grits, and Mimosa Towers. Known for its warm, modern Southern cuisine and inviting atmosphere, guests can dine in or take their favorites to go. Every meal is a memorable experience meant to be shared.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

• Oversee day-to-day restaurant operations to ensure smooth, efficient service
• Lead, coach, and support team members to maintain high performance and morale
• Deliver exceptional guest experiences by addressing concerns and ensuring satisfaction
• Monitor service standards, food quality, and cleanliness to uphold brand expectations
• Assist with shift coverage, and labor management
• Train new hires and provide ongoing development for team members
• Ensure compliance with health, safety, and sanitation regulations
• Handle cash management tasks, including opening/closing procedures and cash handling
• Collaborate with senior leadership to meet operational goals and drive business performance