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Job Description
Job Description
- The person will be responsible for all aspects of Incident Management and support for HR operations utilizing best practice processes to include Incident Management, Service Request, Problem Management, Knowledge Management.
- Responsible for continuous improvement of services provided, ensuring appropriate coverage is in place, daily reporting, broad program awareness of trends, efficient escalation to tiers 2 and 3, and meeting customer’s SLAs.
- Flexible in the Work time zone, this position will answer requests from all over the Globe.
- Helps maintain data integrity in HR systems by running queries and analyzing data.
- Works closely with the HRIS GBS team to support end-to-end testing of upgrades, change requests, and others.
- Ensure regular connection and governance with key stakeholders in the organizational hierarchy.
- Works closely with the integration technical team to support interface errors with the help of local HRBPs if necessary.
- Understand all the HRIS applications’ features and functionalities to better manage operations and issue resolution.