Job Description
Your Impact
• Support Technicians in the field to ensure the most effective and efficient performance in executing jobs.
• Support Technical Call Centers and Field Technicians in complex equipment issues dealing with customers.
• Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market.
• Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution.
• Collaborate in auditing Technicians’ field performance and process adherence, highlighting improvement areas, providing feedback and developing action plans to close gaps.
• Analyze data to prevent/identify potential issues with products/technicians.
• Oversee the certification and training of Technicians.
• Ensure customer data accuracy on the Install base systems.