Client Representative, Provisioning

 

Join our team

 

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we’re always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.

 

Here’s the impact you’ll make:

 

As a Client Representative on our dynamic Provisioning team, you'll play a crucial role in ensuring seamless security solutions for our customers. Your expertise will directly contribute to TELUS's reputation for excellence in alarm system installations and upgrades. Your key responsibilities will include:

 

• Collaborating with our skilled technicians to provision and activate cutting-edge alarm panels for new installations and service upgrades
• Upholding TELUS's high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services
• Managing cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity
• Overseeing data updates for our valued commercial clients and complex residential accounts, maintaining accuracy and efficiency