Program Specialist, Customer Experience

The Customer Experience Business Analyst supports the successful delivery, performance, and financial health of long‑term engine maintenance agreements within the MRO business. This is a junior‑level role that is a great growth path to a Customer Experience Program Manager. It blends data analysis, customer engagement support, and cross‑functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams.