Director of Support Services

This position is open to WCHS internal candidates only

As the Director of Support Services, this position is responsible for the leadership, planning, and daily 

oversight of the organization's non-clinical support departments—Environmental Services (EVS), 

Laundry, Materials Management, Dietary, and Maintenance/Plant Operations—across the hospital, the 

Manor, and the clinics. The position ensures these departments deliver safe, efficient, and cost-effective 

services that support patient and resident care, facility operations, and regulatory compliance; develops 

and manages departmental budgets, staffing plans, and vendor contracts; and reports directly to the Chief 

Financial Officer.

ESSENTIAL FUNCTIONS

• Promotes the mission, vision, and values of Weston County Health Services (WCHS).

• Provides direct leadership and supervision to the supervisors, leads, and staff of Environmental 

Services (EVS), Laundry, Materials Management, Dietary, and Maintenance/Plant Operations.

• Assists in developing, monitoring, and managing the annual operating and capital budgets for 

each support services department, including labor, supplies, purchased services, and contracted 

services, and explains variances to administration.

• Establishes staffing plans, schedules, and productivity standards for each department and 

monitors labor hours against recognized benchmarks (e.g., meals per labor hour, cleanable square 

footage per housekeeping hour, pounds of laundry processed per hour, work order turnaround 

time).

• Ensures Environmental Services maintains cleanliness, disinfection, and infection prevention 

standards throughout the hospital, the Manor, and the clinics in accordance with CDC guidelines, 

infection control policies, and applicable regulations.

• Ensures Laundry operations meet infection control, linen handling, and quality standards, and 

manages linen inventory, par levels, and replacement programs.

• Oversees Materials Management, including purchasing, receiving, inventory control, par level 

management, vendor selection, and group purchasing organization (GPO) participation, ensuring 

cost-effective procurement across all departments.

 JOB DESCRIPTION

POSITION TITLE: Director of Support Services

EXEMPTION STATUS: Exempt

DEPARTMENT: Support Services

REPORTS TO: Chief Financial Officer

SUPERVISES: EVS, Laundry, Materials Management, 

Dietary, Maintenance

• Oversees Dietary operations for the hospital and the Manor, ensuring safe food handling, 

therapeutic diet compliance, meal quality and satisfaction, and compliance with state and federal 

food service and sanitation regulations.

• Oversees Maintenance/Plant Operations, including preventive maintenance programs, work order 

systems, utilities and boiler/HVAC systems, grounds, fleet, and coordination of biomedical 

equipment servicing.

• Ensures compliance with the Life Safety Code (NFPA 101), environment of care standards, CMS 

Conditions of Participation, state licensure requirements, and OSHA regulations across all 

support departments; participates in surveys and inspections and leads corrective action plans.

• Chairs or actively participates in the Safety/Environment of Care committee and supports 

emergency preparedness planning, fire safety programs, and hazardous materials and waste 

management programs.

• Negotiates, monitors, and manages service contracts and vendor relationships (e.g., food and 

supply vendors, waste removal, elevator, HVAC, fire systems, pest control) and validates vendor 

invoices against contract terms.

• Plans and coordinates facility repairs, renovations, and capital projects in coordination with 

administration, including scope development, contractor oversight, and budget tracking.

• Develops, reviews, and maintains policies and procedures for each support department and 

ensures staff orientation, training, and competency documentation are current.

• Monitors and reports departmental key performance indicators, expenses, and budget variances to 

administration on a regular basis.

• Recruits, hires, evaluates, coaches, disciplines, and develops department staff in coordination 

with Human Resources.

• Maintains records and documentation as required.

• Coordinates with other departments to ensure efficiency.

• Attends and participates in staff meetings and other assigned meetings.

• Adheres to compliance standard guidelines.

• Utilizes good communication skills to maintain positive relationships with clients, providers, coworkers and other sections in the organization and with other facilities in the community.

• Maintains a professional, organized and clean working environment by following organizational 

policies, guidelines, and safety standards.

• Completes work assignments in a timely manner.

• Enhances professional growth and development through participation in educational programs, 

trainings, current literature, in-service meetings and workshops; shows responsibility for own 

professional practice and ongoing education and learning.

NON-ESSENTIAL FUNCTIONS

• Performs other duties as assigned.

ADDITIONAL REQUIREMENTS

• Adheres to dress code, appearance is neat and clean.

• Completes annual education requirements.

• Maintains patient confidentiality at all times.

• Reports to work on time and as scheduled.

• Wears identification badge while on duty.

• Maintains regulatory requirements, including all state, federal, and local regulations.

• Represents WCHS in a positive and professional manner at all times.

• Complies with all WCHS policies and standards regarding ethical business practices.

• Communicates the mission, ethics, and goals of WCHS.

• Participates in performance improvement and continuous quality improvement activities.

• Attends regular staff meetings and in-services.

• Excellent verbal and written communication skills.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Has the ability to prioritize tasks and to delegate them when appropriate.

• Has the ability to act with integrity, professionalism, and confidentiality.

QUALIFICATIONS

• Associate’s or Bachelor’s degree in business, healthcare administration, facilities management, 

food service/hospitality management, or a related field, or an equivalent combination of education 

and experience.

• Five or more years of progressive experience in one or more support services areas 

(environmental services, dietary/food service, materials management, laundry, or plant 

operations/maintenance), preferably in a hospital, Critical Access Hospital, or long-term care 

setting.

• Two or more years of supervisory or management experience with responsibility for staffing, 

scheduling, and budgets, preferably across multiple departments.

• Working knowledge of applicable regulatory requirements, including CMS Conditions of 

Participation, Life Safety Code (NFPA 101), OSHA, infection control standards, and state health 

department food service and sanitation regulations.

• Certified Dietary Manager (CDM), Certified Healthcare Environmental Services Professional 

(CHESP), or Certified Healthcare Facility Manager (CHFM) credential preferred.

• Proficiency with computerized maintenance management, inventory, and scheduling systems, and 

Microsoft Office applications.

• Valid driver’s license and ability to travel between the Newcastle and Upton campuses.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational and interpersonal skills.

• Knowledge of hospital and long-term care support services operations, including environmental 

services, laundry and linen services, materials management, dietary/food service, and plant 

maintenance.

• Has the ability to determine an appropriate course of action in more complex situations.

• Has the ability to work independently, exercise creativity, be attentive to detail, and maintain a 

positive attitude.

• Has the ability to manage multiple and simultaneous responsibilities and to prioritize scheduling 

of work.

• Has the ability to hold staff, vendors, and contracted service providers accountable to 

performance standards and contractual obligations.

• Has the ability to interpret departmental productivity data, budgets, and key performance 

indicators and to communicate findings to leadership.

• Has the ability to maintain confidentiality of all medical, financial, and legal information.

• Has the ability to complete work assignments accurately and in a timely manner.

• Has the ability to communicate effectively, both orally and in writing.

• Has the ability to handle difficult situations involving patients, residents, families, staff, 

physicians, vendors, or others in a professional manner.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Combination of office work and frequent walking, standing, and moving throughout the hospital, 

the Manor, the clinics, mechanical spaces, and grounds.

• Subject to after-hours calls, facility emergencies, and occasional evening, weekend, or holiday 

work.

• Must be able to access, find, and navigate each department at WCHS.

• Position requires light to moderate work with 50 pounds maximum weight to lift and carry.

• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, 

talking and/or hearing, and seeing; potential exposure to cleaning chemicals, hot food service 

equipment, mechanical and electrical equipment, noise, and outdoor weather conditions.

Weston County Health Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.