Meet the Team

The Customer Experience (CX) organization helps customers realize the full value of Cisco’s technology investments by driving successful adoption, innovation, and business transformation. This team serves as trusted advisors to some of Cisco’s largest global customers, helping them architect and implement complex, multi-domain solutions while accelerating AI-driven transformation. By combining deep technical expertise, strategic business alignment, and customer-centric engagement, the team enables organizations to achieve measurable outcomes and long-term success.

Your Impact

As a Technical Authority and Strategic Architecture Leader, you will bridge Cisco’s technology portfolio with customer business objectives, designing and delivering innovative, AI-powered solutions that drive transformation at scale. You will work closely with customer executives, Cisco account teams, and global cross-functional stakeholders to create architecture strategies, guide technology decisions, and ensure successful adoption of Cisco solutions. This role offers the opportunity to influence global initiatives, lead complex engagements, and shape the future of AI-driven customer success.

• Serve as a technical authority and thought leader across multiple technology domains, architecting and integrating AI-driven solutions that deliver transformative business outcomes.

• Lead and influence global cross-functional teams—including PMs, PgMs, SDMs, CEs, TLs, sales teams, partners, and customer stakeholders—to successfully deliver complex, multi-architecture solutions.

• Shape strategic engagements with executive-level customer leaders, aligning Cisco’s portfolio to customer business objectives and driving measurable business transformation.

• Develop and execute customer architecture strategies, success plans, implementation roadmaps, risk mitigation plans, and adoption frameworks to maximize technology value and long-term outcomes.

• Drive innovation by embedding AI, automation, and digitization into customer environments while mentoring technical teams, contributing to industry thought leadership, and sharing best practices across Cisco.

Minimum Qualifications

• Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, PhD with 5+ years of related experience, or equivalent relevant work experience.

• Expert-level certification (e.g., CCIE) or equivalent advanced industry-recognized certification.

• 10+ years of experience designing, implementing, and leading enterprise-scale solutions across multiple technology domains and architectures.

• Demonstrated experience leading global, cross-functional teams and managing complex customer engagements involving multiple stakeholders and business units.

• Proven expertise in architecture strategy, technology transformation, and customer success initiatives, including AI/ML, automation, cloud, networking, security, or data platform solutions.

Preferred Qualifications

• Strong executive presence with the ability to influence C-level stakeholders and translate technology strategies into business outcomes.

• Deep understanding of AI, machine learning, automation, and emerging technology trends, including their ethical and strategic application within enterprises.

• Experience driving adoption, expansion planning, renewals, and long-term customer success programs within large enterprise environments.

• Exceptional communication, presentation, and thought leadership skills, including experience presenting at industry conferences, executive briefings, or customer forums.

• Proven ability to mentor technical professionals, foster innovation, and build high-performing teams across geographically distributed organizations.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer allows us to give back to causes we are passionate about.

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.