Digital Workplace Technical Lead

Job Description – Digital Workplace Technical Lead At AXA Belgium, Digital Workplace Services deliver and evolve the digital workplace solutions that enable employees to work, collaborate, and receive support securely and efficiently

The scope includes physical and virtual workstations, software packaging and licensing, Microsoft 365 collaboration services, telephony, secure data exchange, and Service Desk operations

To strengthen the team, we are looking for an experienced Digital Workplace Technical Lead to provide technical leadership, improve service delivery, and help shape the future of our digital workplace through automation, AI, and continuous improvement

Role Purpose: The Digital Workplace Technical Lead will guide the evolution of AXA Belgium’s workplace services by combining technical leadership, service excellence, automation, and innovation

The role is responsible for improving the reliability, security, and employee experience of digital workplace solutions while helping the team adopt more proactive, data-driven, and AI-enabled ways of working

In this role, you will have the opportunity to shape the future of digital workplace services at AXA Belgium, improving how employees work, collaborate, and receive support every day

Key Responsibilities: Technical leadership: Act as a technical reference point for complex issues, solution design, troubleshooting, and team mentoring

Roadmap and innovation: Contribute to the digital workplace roadmap by evaluating new technologies, market trends, and best practices

Automation and AI: Drive the use of automation, AI, scripting, and workflow tools to reduce manual effort, improve consistency, and enable proactive support

Service quality and employee experience: Improve the quality, reliability, and user experience of Workplace services through clear KPIs, feedback, and continuous improvement

Workplace service improvement: Identify recurring incidents and structural issues, lead root cause analysis, and implement sustainable solutions

Endpoint and cloud management: Support secure and scalable endpoint management using tools such as Microsoft Intune, Citrix Cloud, Nexthink and related cloud services

Data-driven operations: Use reporting, analytics, and predictive insights to improve service performance, identify risks, and enhance employee experience

Security and compliance: Work with Security, Architecture, and Data teams to ensure workplace solutions comply with security, privacy, GDPR, and internal standards

Stakeholder collaboration: Partner with IT, business teams, Security, Architecture, Data, and external providers to align workplace services with business needs, technical standards, and strategic priorities

Technical Skills: Digital workplace architecture: Proven experience designing and implementing scalable, secure digital workplace architecture across cloud platforms, virtualization, endpoint management, and collaboration tools

Endpoint and device management: Hands-on experience with enterprise endpoint management solutions such as Microsoft Intune, Citrix Cloud, Nexthink, and related cloud integrations

Cloud and Microsoft 365 integration: Strong understanding of Azure AD, Microsoft 365 Security & Compliance, hybrid environment management, and modern workplace cloud services

Security and compliance: Strong knowledge of IAM, Zero Trust, MFA, endpoint security, GDPR, ISO 27001, and secure workplace operating models

Incident and problem management: Expertise in root cause analysis, recurring issue resolution, and cross-team collaboration to address systemic problems

ServiceNow and ITSM workflows: Strong experience with ServiceNow ITSM processes, workflow optimization, automation, incident and request management, and service performance improvement

Network and infrastructure: Good understanding of hybrid network architectures, VPN, SD-WAN, Wi-Fi security, remote connectivity, and infrastructure dependencies supporting workplace services

DevOps and continuous improvement: Practical knowledge of DevOps principles, CI/CD practices, iterative delivery, automation pipelines, and service quality improvement

Data and analytics: Ability to use reporting, analytics, predictive insights, and AI-supported analysis to improve workplace operations and proactively detect issues

Profile and Key Behaviors: You bring strong digital workplace expertise and a pragmatic approach to service delivery

You act as a technical leader and mentor, fostering collaboration, empowerment, and continuous learning within the team

You are comfortable taking ownership, making decisions, and driving change in a complex IT environment

You are an analytical problem-solver, able to address complex challenges while balancing service quality, security, compliance, and risk

You communicate clearly and can translate complex technical concepts into practical messages for both technical and non-technical stakeholders

You apply Agile principles in a practical way to improve delivery, responsiveness, collaboration, and value

You are curious and forward-thinking, with a passion for improving everyday workplace operations through technology

Qualifications: Master’s degree in computer science, IT or a related field, or equivalent professional experience

Minimum of 10 years of experience in IT services, with a strong focus on digital workplace environments, automation, and service delivery

Strong technical knowledge of virtual workplace concepts and engineering, including virtualization, cloud technologies, and security

Proven expertise with ServiceNow ITSM, enterprise collaboration tools, endpoint management, and cloud platforms

Strong understanding of Microsoft 365, Microsoft Intune, Azure AD, and modern workplace security practices

Excellent communication skills in English; knowledge of French or Dutch is an asset

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years

In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics

AXA Belgium We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège

We are serving 3 million customers, and we are proud to be the number 1 car insurer

It is our ambition to not only be a payer but rather a real partner for our customers

Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: Customer First, Integrity, Courage, and One AXA

At AXA, we reject unfair or unlawful discrimination in any form

More info in our Diversity & Inclusion Policy

What we offer A nice reward for your work An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan

The benefits of working at an insurance company From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products

A job that respects your personal life and dreams A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.