Technical Services Analyst
Job Description
Technical Services Analyst – Information Technology Group (ITG)
London
Full time, 37.5 hours per week
Permanent
Competitive salary
We’re looking for a Technical Services Analyst to join our IT Technical Services Delivery team based in London.
HCA Healthcare UK’s Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our hospitals, clinics, outpatient centres, laboratories, and associated businesses. Within this, Technical Services Delivery plays a vital role in installing, maintaining, and supporting end-user devices across all sites, ensuring our colleagues have the reliable technology they need to deliver outstanding patient care.
As a Technical Services Analyst, you’ll provide 2nd line technical support across our estate, acting as a key escalation point for incidents while maintaining strong relationships with end users and third-party vendors. From diagnosing and resolving complex technical issues to coordinating timely responses and ensuring minimal disruption to services, your work will directly support clinicians and operational teams. This is a hands-on, varied role where you’ll work with modern technologies across mobile devices, networks, and Microsoft platforms—offering an excellent opportunity to develop your technical expertise in a fast-paced healthcare environment.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in IT, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Provide 2nd line support to end users, managing and resolving incident tickets
Coordinate timely responses to incidents, ensuring clear updates and service restoration
Investigate root causes of technical issues and escalate where necessary
Support recovery activities following incident resolution
Document, certify, and close incidents in line with agreed procedures
What you’ll bring:
Extensive experience in 2nd line IT support with strong communication skills
Experience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi)
Hands-on experience working with vendors to troubleshoot and resolve technical issues
Strong knowledge of iOS and Microsoft technologies, including Windows, O365, and Office Suite
Practical experience supporting Microsoft environments (e.g., Windows OS, MS Server, SQL)
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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