Call Center Representative

Xpress Wellness is seeking a dedicated Call Center Representative with experience in healthcare insurance verification to join our growing team. The ideal candidate will have at least 1 year of healthcare insurance verification experience, thrive in a high-volume call center environment, and be comfortable handling inbound and outbound calls with professionalism and accuracy. Experience with Experity or eClinicalWorks (eCW) is a strong plus.

Key Responsibilities

• Conduct insurance eligibility and benefit verification for patients prior to appointments.
• Manage a high volume of inbound and outbound calls in a professional and efficient manner.
• Accurately input and update patient information and insurance details in the system.
• Communicate with insurance companies to confirm coverage, co-pays, deductibles, and authorizations.
• Provide clear and professional communication to patients and internal staff regarding insurance coverage and financial responsibility.
• Collaborate with other departments to resolve discrepancies or issues related to patient insurance.
• Meet daily productivity and accuracy targets in line with call center performance standards.
• Maintain compliance with HIPAA and company confidentiality policies.

Qualifications

• 1+ year of experience in healthcare insurance verification required.
• Previous call center experience with high call volumes preferred.
• Experience with Experity or eClinicalWorks (eCW) strongly preferred.
• Strong computer, data entry, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• High school diploma or equivalent required; additional education in healthcare administration a plus.

What We Offer

• Competitive pay based on experience.
• Comprehensive benefits package (medical, dental, vision, 401k, etc.).
• A supportive team culture with opportunities for growth.