Desktop Support Engineer

Desktop Support Engineer

$18.50/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Charlotte, NC.

Desktop Support Engineer Job Details 

Provide professional assistance to internal and external customers having hardware and software related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.

Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

• Correct hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. 

• Manage returns on warranted parts and systems. 

• Package and ship replacement parts to customers. 

• Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers. 

• May participate in development of information technology and infrastructure projects. 

• Install, support and troubleshoot approved desktop software. 

• Perform planned maintenance, moves, adds and changes. 

• Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN). 

• Provide timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel. 

• Exercise judgment with defined procedures and practices to determine appropriate action. 

• Create and maintain images for standard systems. 

• Recommend hardware and software solutions, including new acquisitions and upgrades. 

Desktop Support Engineer Mandatory Skills

• Associate's Degree or equivalent experience required. 

• A+ Certification strongly recommended, MCP/MCSSA preferred, ITIL Certification preferred. 

• 3 years or more of related experience preferred.

• Strong customer service skills. 

• Reliable and a strong sense of responsibility. 

• Ability to work independently and take ownership. 

• Solid technical and analytical skills required. 

• Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers. 

• Knowledge of supported Microsoft Windows operating systems. 

• Experience with Active Directory administration. 

• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office. 

• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities. 

• Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

Assignment Start Date

ASAP

Assignment Length

6 months plus

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.