Job Description

Client Services Representative | AEC Frankston & Mount Waverley

We are seeking an enthusiastic and friendly Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets!

• Part time role - 30 hours a week
• Working across the two locations in Frankston and Mount Waverley
• Minimum 2 years Reception/Client Services experience essential
• Experience within the veterinary or health industry highly regarded

The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.

As a part of the Client Services team, your duties will include: 

• Handling a high volume of inbound calls and email enquiries
• Managing all client inquiries and concerns with professionalism and empathy
• Welcoming clients and their pets to the hospital
• Booking and managing appointments
• Invoicing and taking payments – including cash and EFTPOS
• Processing payments on Vetpay, Zippay and Afterpay
• Coordinating with other hospital departments to ensure seamless client experiences
• Data entry and requesting documents from referring vets and clients
• Liaising with referring vets
• Ad-hoc administrative duties

About You:

• Proven experience in a client services role, preferably in a healthcare or veterinary setting
• Excellent communication and interpersonal skills
• Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
• Attention to detail
• Strong conflict resolution skills
• A calm and empathetic approach to your work
• A passion for delivering outstanding client service

What we want to offer you:

• A crucial role within a leading veterinary hospital focusing on client service excellence
• A workplace that is focused on employee wellbeing and professional satisfaction
• Employee benefits including discounts on veterinary services, discounts at retail stores and more!
• The chance to make a meaningful impact on client satisfaction and team engagement

Apply Now!