Manager of Membership Services & Engagement

The Manager of Membership Services is responsible for leading the day-to-day operations of the Membership Services team while delivering exceptional service, retention, and engagement outcomes for Charlotte Hornets Season Ticket Members. Reporting to the Director of Membership Services & Engagement, this role manages Membership Account Managers, oversees account servicing and renewal execution, and ensures consistent delivery of fan-first service standards across all member touchpoints.