US Order Management Analyst

• Perform day-to-day order management activities, ensuring timely and accurate processing. · 
• Monitor and resolve order and sales interface issues across platforms (EDI/RPA), collaborating with IT, Sales, and Planning teams. Additionally, maintain master data and related tables in the sales system, ensuring accurate setup and configuration of all systems involved. 
• Build relationships, attend meetings with customers, internal logistics, and Retail Supply Leaders 
• Manage and process orders end-to-end, including open order tracking, prioritization, and delivery scheduling. (i.e. accessing customer portals when applicable) 
• Remove delivery blocks and analyze order status to make decisions based on resource allocation, availability, and escalation needs (e.g., MOQ/MOV exceptions, unrealistic delivery dates). 
• Communicate product changes (PIPO) to customers and ensure alignment with internal stakeholders. 
• Assist customer with issues (i.e. scheduling delivery appointments). ·
• Monitor correct order posting in SAP and troubleshoot discrepancies across systems. 
• Liaise with internal departments including Sales, Marketing, Logistics, Planning, and Distribution to ensure seamless order flow. 
• Manage daily reporting related to order management and delivery performance.
• Building customer knowledge through direct interaction; Providing customers with order, shipping, POD, and billing information by request. 
• · Provide daily communication to customers regarding any items cut from the order. ·
• Collaborate on delivery issues with Customer Logistic Analysts ·
• Support business improvement initiatives and automation opportunities. 
• · Ensure process documentation is accurate and up to date. 
• Collaborate closely with all departments to ensure excellent customer service and timely delivery of all orders. 
• Support Touches, Touchless and order automation measures to keep on track, escalating recurrent issues and opportunities driving better service levels to CS and SCL leaders 
• Attach all communications with customers about date changes, items cut, and pricing issues to the order in SAP. 
• Manage order sizing and truck building on orders in line with Company and Customer policies. 
• Audit & Compliance responsibilities, acting as segment compliance SPOC, maintaining approvals/evidence for audits following DOA.
 

Must-have skills, certifications, or experiences

• Strong verbal and written communication skills in English are required to effectively interact with internal and external stakeholders across regions. 
• Strong Customer Service 
• Knowledge of SAP 
• Ability to analyse and model data;
• Strong analytical and problem-solving abilities. 
• Organized, detail-oriented, and time-oriented individual who takes ownership of projects.
• Ability to work as a team player with strong collaboration, in a dynamic, continuously changing, fast-paced environment. 
• Excellent written and oral communication skills.
• Ability to work effectively prioritizing competing demands in a fast-paced environment.
• Advanced Microsoft Office skills, primarily advanced knowledge of Excel (including pivot tables, functions, and formulas), as well as familiarity with BI tools, macros, and similar solutions. 
• Follow the US time zone and holiday PTO schedule

Educational requirements

• Studies in business administration, economics, finance, engineering, logistics, or other related field; or provable working experience. · 

Nice-to-have skills or experiences

• Power BI, S/4 HANA

Tool/System Requirements

• SAP, HighRadius, Excel