911 Dispatcher

Position Summary Douglas Regional 9-1-1, the largest Public Safety Answering Point in Douglas County, is accepting applications for the position of Emergency 911 Dispatcher. Dispatchers serve as the vital link between the public and emergency services, answering both emergency and non-emergency calls, and dispatching appropriate law enforcement, fire, and emergency medical services. This position supports public safety operations for both Douglas and Elbert Counties. Recognized as first responders under Colorado law, dispatchers at Douglas Regional 9-1-1 are critical to safeguarding lives and property. The role calls for confident, dependable individuals who take initiative and make rapid, well-reasoned decisions in demanding, high-pressure situations. Success in this position requires composure, adaptability, and unwavering resilience under stress. Schedule 10-hour shifts (6:00 a.m.–4:00 p.m. / 2:00 p.m.–12:00 a.m./9:00p.m. - 7:00 a.m.) ~ Schedule subject to change Sun-Wed/Wed-Sat Includes mandatory on-call shifts and mandatory overtime Essential Duties and Responsibilities Receive, evaluate, and process emergency and non-emergency calls for service across Douglas and Elbert Counties Dispatch law enforcement, fire, and EMS units in accordance with established protocols Provide Emergency Medical Dispatch (EMD) instructions, including CPR and other lifesaving guidance Monitor unit status, ensure responder safety, and maintain situational awareness of incidents Operate Computer-Aided Dispatch (CAD), radio, and multiple technology systems simultaneously Accurately document call information and maintain detailed records Provide emergency communications on scene of critical incidents using the agency’s Incident Dispatch Vehicle (IDV) Perform other related duties as assigned Essential Job Functions Communication Skills: Effectively conveys information and listens with empathy; projects voice clearly; can control a conversation under stress Social Awareness: Acts appropriately under high stress; displays compassion to those in distress; calms callers in crisis Multi-Tasking: Handles multiple responsibilities and systems simultaneously Reliability: Demonstrates integrity, accountability, and confidentiality; delivers quality work on time Customer Service: Anticipates responder and citizen needs; maintains professionalism Testimony: Able to provide credible testimony in legal proceedings Compensation Douglas Regional 9-1-1 offers a competitive salary structure with progression based on years of service as a dispatcher: Dispatcher Tier Months of Experience Monthly Salary Annual Salary 1 < 12 months $5,436 $65,236 2 13–24 months $5,666 $67,986 3 25–36 months $5,895 $70,735 4 37–48 months $6,124 $73,485 5 49–60 months $6,353 $76,235 6 61–72 months $6,582 $78,985 7 73–84 months $6,811 $81,735 8 85–96 months $7,040 $84,485 9 97–108 months $7,270 $87,234 10 109–120 months $7,500 $90,000 Benefits Package We offer a generous benefits package including, but not limited to: Medical, dental, and vision coverage 401(a) mandatory 8% contribution with Douglas County matching 8% Douglas County matches 457 Deferred Compensation contributions dollar-for-dollar up to 3% of annual salary Basic Life Insurance and AD D, Long-Term Disability, and Employee Assistance Plan Supplemental Life Insurance, Long-Term Disability buy-up, Accident Insurance, and Critical Illness Insurance Wellness Program – Peer Support, Chaplain Services, Medical Services (psychological, acupuncture, massage therapy, chiropractic, hormonal therapy, physical therapy), financial resources, and estate planning Public Service Loan Forgiveness opportunities (for those who qualify) For a detailed overview, please view the Douglas County Employee Benefit Guide