Operations Support Specialist

WHAT YOU’LL BE WORKING ON

•  Handling KYC requests
•  Requesting KYC documents from clients
•  Monitoring deadlines and statuses of KYC and related cases
•  Gathering information related to chargebacks, fraud cases, and partner-related issues
•  Requesting additional details from clients or partners as needed
•  Processing refunds upon request from merchants or internal teams
•  Requesting and managing end-user documentation

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• Previous experience in customer support, client services, or a similar role is a plus
• Experience in fintech or payment solutions is an advantage
• Excellent verbal and written communication skills
• Strong analytical thinking and problem-solving abilities
• Ability to make quick, effective decisions under pressure
• High level of responsibility and attention to detail
• Fluency in Russian and at least B2 level of English

 

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture