Senior Manager, Education Support

• Full time continuing opportunity
• Drive education support strategy and operations to enhance teaching, student experience and assessment outcomes across the Faculty of Medicine and Health
• Base Salary $156,277 + 17% superannuation

About the opportunity

The University of Sydney is seeking a Senior Manager, Education Support to lead the delivery of education support services within the Faculty of Medicine and Health. This is a senior leadership role responsible for a large, dispersed team delivering services across multiple schools, including scholarships and prizes, student management and assessment support.

You will provide strategic and operational leadership to ensure high-quality, consistent education support aligned to faculty teaching objectives. The role partners closely with academic leaders and central portfolios, navigating a complex stakeholder environment to support student lifecycle outcomes and continuous improvement initiatives.

This role operates in a dynamic environment, contributing to evolving service delivery models and faculty-wide education priorities.

This position is based on campus 4 days per week, with travel required across teaching sites in Greater Sydney.

Key responsibilities

• provide strategic advice and operational leadership to the Head of Education and School leadership, supporting implementation of education strategies and plans
• lead and manage the delivery of education support services, including scholarships and prizes, across multiple schools
• manage a large, distributed team, including performance, development, and workforce planning
• drive process improvement and service consistency across education support functions
• partner with academic and professional stakeholders to resolve complex student, curriculum, and progression matters
• ensure compliance with legislative, accreditation, and university requirements
• oversee reporting, risk management, and continuous improvement initiatives

About you

• demonstrated experience leading education support or student administration functions in a complex organisation, ideally within higher education
• proven ability to lead and develop high-performing teams in a distributed and stakeholder-rich environment
• strong understanding of tertiary education systems and processes (e.g. Canvas and student administration systems)
• excellent stakeholder engagement skills, with the ability to influence and build partnerships across academic and professional groups
• strong strategic, analytical, and problem-solving capability, with the ability to balance operational delivery and long-term improvement
• excellent communication, negotiation, and conflict resolution skills
• highly developed organisational skills, with the ability to manage competing priorities and deliver outcomes

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations 

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Germinarios, Recruitment Operations by email to [email protected]

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Monday 18 May 2026 11:59 PM