Back to jobsMaintain and update LRQA Inspection Services Contractor Management System (i.e., manage supplier CVs, qualifications, contracts, rates in LRQA IS Contractor Data Base, safety essentials, personal protective equipment, insurance documents, LRQA stamp distribution, inspector location map software, etc)
Work under the supervision of Subcontractor Operations Manager / Team Leader on various global projects / transactional ad-hoc assignments.
Effective Planning and seamless Inspection Coordination. Monitor WWI Service request dashboard for allocated inspection requests / notifications for prompt support, liaise with LRQA Project Managers, Client facing colleagues, SMEs to understand the specific requirements, participate in project KOMs. Liaise with subcon agencies / independent inspectors for their availability as per inspection /service notification, obtain client's approval, arrange inspection / service on the required date, and issue inspection specific instructions to the subcon agencies / inspectors, update the internal / external clients. Delivers the assignment at optimum costs.
Discuss with Region Sales / CFO, Client Operations teams for resource forecasting and promptly provide inputs to TL
Identify, Interview and onboard new subcon resources to enhance LRQA Service Delivery Network.
Support Resource Coordinators.
Manage and Expand Subcontractor data base for the allocated region
Negotiate with Subcons / Subcon Agencies for better costs; achieve / exceed cost savings targets
Manage Subcon Contracts – ensure to meet legal and compliance requirements
Monitoring expiry of supplier agreements and proactively initiate renewal process
Ensure commercial terms are effectively managed, reflecting current market conditions, being fair and equitable to both the sub-contractors and LRQA.
Support CFO teams during pre-sales phase with optimum resources and competitive budgets in timely manner to help them win contracts.
Plan competent subcon resources according to client schedules, ensure inspection scope definition, latest relevant documents and deliverable expectations are seamlessly communicated to the subcon and physical attendance at required location
Review Inspection reports for completeness, technical content, quality (relevance and detail), prior to distributions to the client.
Support project progress meetings, participate in bid/no bid discussions
Monitor region Subcon / Agency performance
Monitor the quality of deliverables; support WWI TQ TL as and when required.
Promptly administer Subcon Payment Process. Ensure the correctness of the invoices (Visits, Rates, OT etc) received from Subcontractor / agency within SLA
Ensure subcon invoices are received and processed in timely manner as per SLA
Support central SDS in improving their turn-around of the processes for subcontractor payment.
Ensure proper closure procedures for renewal or termination is followed feedback or evaluation form for non-performing/ non-conforming subcontractors, capture reasons from subcons who no longer want to work with LRQA
Ensure upkeep and maintenance of procedures and documents as per LRQA requirements
Participate in team meetings
Works with Technical Lead & Client Experience Team to effectively investigate customer complaints in accordance with FHS investigation process and make RCA, CAPA, closure recommendations as per laid SOPs’/ procedures within SLA and cascade the learnings within WWI teams
Implement mitigation actions of coordinated projects to effectively manage project risks and report and cascade unforeseeable and HSE risks not featured in the risk register to Project Manager
Responsible for Quality and Governance for the allocated works
Track & report monthly KPIs as per agreed templates /SOPs
Work-on staggered timings / shifts (including night shifts), if required, to meet client needs and support the business
Perform and fulfil any other / additional responsibilities, accountability assigned
