Job Description
Plan and coordinate customer visits and activities, ensuring optimal use of assessors and resources
Manage scheduling in line with business SLAs, utilisation targets, and accreditation requirements
Act as a key point of contact for internal and external stakeholders, responding to queries promptly
Coordinate activities for key and large accounts, ensuring customer expectations are met
Support the RFAT process, ensuring timely communication between offices
Maintain accurate and complete data in internal systems (BA&IS)
Monitor occupancy rates and key performance indicators
Ensure compliance with contractual requirements, cost structures, and budgets
Build and maintain strong relationships with customers and internal teams
Escalate service delivery issues when necessary
Contribute to team initiatives, meetings, and continuous improvement efforts
Support knowledge sharing related to certification products, systems, and processes