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PRIMARY PURPOSE:
Responsible for all technical issues that cannot be resolved by Level I or Level II Technology Support Specialists. Use abilities Keep up-to-date with emerging technologies.
QUALIFICATIONS:
Education/Certification:
Routine Activities
Professional Growth and Development
Supervisory Responsibilities
Mental Demands
The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job description is not an employment agreement or contract. The administration has the exclusive right to alter this job description at any time without notice.
Technology Support Specialist - Level III
Beaumont, TXPosted 13 months ago
Technologyonsitesenior
Job Description
Beaumont Independent School District
Job Description
| JOB TITLE: | Technology Support Specialist - Level III | CLASSIFICATION: | Nonexempt | ||
| REPORTS TO: | Director of Information Technology | PAY GRADE: | AUX | 8 | Choose # of days worked |
| LOCATION: | Admin Bldg – Information Services | DATE REVISED: | 4/6/2022 |
PRIMARY PURPOSE:
Responsible for all technical issues that cannot be resolved by Level I or Level II Technology Support Specialists. Use abilities Keep up-to-date with emerging technologies.
QUALIFICATIONS:
Education/Certification:
- High-school diploma or equivalency is required
- Associate degree or high-level certification in computer related field preferred
- Work experience in related field accepted
- Two years leadership experience preferred
- Ability to work independently on complex issues.
- Extensive knowledge of computer hardware and software applications.
- Experience with
- Ability to install, maintain, and repair computers, servers, and peripherals including printers, scanners, and data projectors
- Ability to install and maintain structured cabling
- Five plus years in computer-related field preferred
- Two years educational setting experience preferred
Routine Activities
- Resolve technical issues escalated by Level II Technology Support Specialists.
- Assist with tasks related to Information Services projects.
- Develop custom solutions for complex technical issues.
- Provide advanced technical assistance and in-service training as needed.
- Evaluate equipment regarding obsolescence and school district use for cost efficiency of repairs.
- Assist with maintaining computer management software.
- Identify and escalate appropriate tickets to the Help Desk Manager.
- Schedule and maintain technology deliveries and inventory.
- Provide ‘on-site’ support for the Administration and Annex locations.
- Perform duties in a professional, ethical, and responsible manner.
- Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.
- Perform other duties as assigned.
- Ensure data integrity and confidentiality.
Professional Growth and Development
- Participate in staff development activities to improve job-related skills.
- Demonstrate interest and initiative in professional improvement.
Supervisory Responsibilities
- None
- Windows desktops/ laptops, iOS/Android devices, and Chromebooks
- IP Based telephony equipment
- Windows Based Servers
- Google Admin Console
- Various third-party computer and network products and software
Mental Demands
- Maintain emotional control under stress
- Work with frequent interruptions
- Occasional prolonged or irregular hours of work
- Moderate lifting and carrying; up to 50 pounds
- Intermittent bending and stooping
- Reaching above shoulder, use of fingers, repetitive hand motions
- Prolonged use of computer
- Normal computer room environment
- Travel: Some
**The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.
| Approved by Immediate Supervisor: | Date: |
| Reviewed by HR Director: | Date: |
| Received by Employee: | Date: |
| The Beaumont Independent School District does not discriminate on the basis of age, color, disability, national origin, race, religion, or sex in the educational programs or activities that it operates and is an equal opportunity employer. |