Job Description
Primary Objective:
• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience
Key Responsibilities:
Sales
• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.
Customer Service
• Ensure high standard of customer experience in line with the quality and standards set by the Bank
Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank
Requirements:
Bachelor Degree - Any related field(s).
1 year of experience in sales and customer service related field
Have the relevant licenses for the portfolio
Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
Strong selling and negotiation skills
Strong interpersonal skills and service oriental
Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
Ability to relate and connect to local community
Good communication skills
Basic understanding of finance and banking products
Basic computer skills