Job Description
We’re looking for a dependable and customer-focused team member to support the smooth daily operations of our organization. This role is ideal for someone who enjoys helping people, staying organized, and keeping a workplace running efficiently.
What You Will Do
In this role, you will be the first point of contact for visitors, staff, and callers. Your main responsibilities include:
Monitor gate access and greet visitors professionally
Answer and transfer phone calls, and assist guests using the visitor management system
Handle incoming mail, packages, and deliveries
Maintain a clean, organized, and welcoming reception area
Provide excellent customer service by answering inquiries and assisting internal and external customers
Perform a variety of administrative tasks, including:
Maintaining and updating files and records
Creating and maintaining spreadsheets
Composing correspondence
Entering data and processing work orders
Copying, scanning, filing, and managing electronic documents
Ordering and inventorying office supplies
Assisting with record requests
Support office operations by helping prepare payroll, explaining policies and procedures, processing and distributing orders, preparing invoices, and scheduling meetings and appointments
Transcribe meeting minutes, maintain office calendars, and assist with newsletters, press releases, publications, and emails
Generate and distribute monthly and weekly reports, including cash deposit reports
Conduct research and arrange business travel for staff
Follow workplace security, safety, and confidentiality protocols
Perform other duties as assigned
What We’re Looking For
Education & Experience
Requires any combination of education and experience equivalent to:
High school diploma or GED
One year of clerical, customer service, or related experience
Required
Valid driver’s license with a good driving record
Strong communication and multitasking skills
Ability to stay calm and organized in a fast-paced environment
Understanding of confidentiality, office procedures, and visitor/phone management systems
Why Join Us?
In this role, you will be an important part of keeping daily operations running smoothly and ensuring visitors, staff, and customers receive excellent service. You’ll work with a supportive team, develop your administrative skills, and help create a welcoming and efficient environment for everyone who enters the workplace.
About the Department
Lee County Public Safety is committed to protecting the community through high-quality emergency and safety services. The department oversees key operations such as emergency medical services, emergency management, communications, and public safety support. Our teams work together to maintain a safe, prepared, and responsive environment for residents and visitors across Lee County.
About Lee County
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.