Sales Operations Administrator

OVERVIEW The Sales Operations Administrator supports the Sales Operations team by maintaining customer, product, pricing, reporting, and contract-related data across multiple systems. This role is responsible for completing recurring reports, researching invoice and pricing discrepancies, updating templates, gathering documentation, and helping ensure customer and contract information is accurate and current. This is a strong opportunity for someone coming from customer service, sales support, purchasing support, or administrative operations who is highly detail-oriented, comfortable working in Excel, and interested in learning how systems, pricing, contracts, and sales processes connect. ESSENTIAL FUNCTIONS Maintain and update customer, product, pricing, contract, and reporting data. Extract, review, clean, and upload data from Excel, ERP, reporting, and business intelligence systems. Prepare recurring customer and contract reports by pulling system data, populating templates, validating totals, and resolving missing information. Research pricing, invoice, freight, product, and customer setup discrepancies. Assist with contract pricing support, including reviewing cost and sell pricing, updating item matrices, and maintaining pricing consistency. Gather and provide invoice copies, purchase order details, vendor information, and other documentation requested by internal teams or external partners. Support bid, pricing, and contract management activities by maintaining accurate data, documentation, and reporting files. Review exception reports and determine when items need to be corrected, escalated, disputed, or documented. Assist with customer and ship-to setup issues, product exceptions, and account maintenance requests. Respond to requests from Sales, Procurement, Finance, Operations, Customer Maintenance, Accounts Payable, and other internal teams. Route issues to the correct internal owner when additional action is required. Track follow-ups and provide timely updates until issues are resolved. Assist with ad hoc reporting, data cleanup, process documentation, and special projects as assigned. MINIMUM QUALIFICATIONS 1–3 years of experience in sales support, customer service, purchasing support, operations support, finance support, or administrative support. Strong attention to detail and accuracy. Proficiency in Microsoft Excel, including sorting, filtering, formulas, and working with large data sets. Ability to learn and work across multiple systems. Strong organizational and follow-up skills. Ability to manage recurring deadlines and multiple open tasks. Clear written and verbal communication skills. Ability to work cross-functionally with Sales, Finance, Procurement, Operations, and other internal departments. PREFERRED QUALIFICATIONS Experience with ERP, CRM, reporting, pricing, purchasing, or contract management systems. Experience working with customer data, pricing files, invoices, purchase orders, contracts, or reporting templates. Familiarity with business intelligence tools such as Qlik, Power BI, or similar platforms. Experience in foodservice, distribution, equipment and supplies, purchasing, pricing, or B2B sales operations. KEY COMPETENCIES Detail-oriented Organized Analytical Process-driven Deadline-focused Strong follow-through Comfortable with data Strong internal customer service mindset Able to identify issues and escalate appropriately