Back to jobsSupport enhancement projects, implementations and upgrades by gathering business requirements and delivering best practice guidance, documentation, data analysis, solution recommendations, and presentations.
Collaborate with core IT and business teams on various projects while supporting the development and administration of our Salesforce system and related applications.
Document functional requirements, develop functional specs, and design, configure & test new capabilities and enhancements that improve productivity, enhance value and end-user experience, with a focus on enabling global solutions.
Create & execute test scenarios across various systems to validate new & updated components and ensure seamless integration.
Provide timely operational support for Salesforce and related applications by troubleshooting and resolving issues.
Execute data transformation and migration efforts to support M&A and other key initiatives.
Support data maintenance & cleansing on an ongoing basis.
Ability to support urgent inbound requests from multiple regions & time zones.
Drive continuous improvement through trend reporting analysis and metrics management.
Conduct system demos and provide training and testing support.
Other related tasks as assigned by the team lead or supervisor/manager.
