Program Manager II, Customer Experience Operations, Google Store at Google

Identify opportunities to integrate generative AI, machine learning, and automated solutions into content production workflows.
Lead and execute a portfolio of operational and technology-focused projects. Manage project timelines, resources, and stakeholders to ensure successful delivery and technical scalability.
Own and manage the end-to-end customer NPS survey program. Oversee survey administration, establish processes to triage and resolve operational issues surfaced by feedback, and mature reporting/dashboarding capabilities to deliver actionable insights to stakeholders.
Design and run pilot projects or experiments to test new technology hypotheses and operational models.
Analyze performance data and user feedback to inform technology roadmaps.

Program Manager II, Customer Experience Operations, Google Store