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Job Description
Under the direction of the Chief Communications Officer, the Communications & Engagement Coordinator plays a central role in helping residents better understand the work of Town government. This position leads the development of clear, engaging, and resident-focused communications that highlight important Town initiatives, services, decisions, and priorities, while helping explain how municipal government works and why it matters in people’s daily lives.
The Coordinator will help shape public information about Town projects, including their purpose, benefits, and impact on residents. The position will also support communications related to service changes, operational updates, and other issues that affect daily life in the community. By working across departments, the Coordinator will help ensure residents receive timely, accurate, and accessible information through the Town’s communication channels.
This position is part of the Town’s broader effort to build a modern, innovative municipal communications program that emphasizes clear messaging, integrated digital platforms, and coordinated, high-quality content across channels. As part of a growing communications team, the Coordinator will contribute to both day-to-day public information and longer-form content that highlights the Town’s work, its people, and its impact, helping to strengthen public understanding, engagement, and trust.Content Development and Public Information
Project Impacts, Alerts, and Public Advisories
Operational Communications and Public EngagementSkills & Experience
The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.
The Coordinator will help shape public information about Town projects, including their purpose, benefits, and impact on residents. The position will also support communications related to service changes, operational updates, and other issues that affect daily life in the community. By working across departments, the Coordinator will help ensure residents receive timely, accurate, and accessible information through the Town’s communication channels.
This position is part of the Town’s broader effort to build a modern, innovative municipal communications program that emphasizes clear messaging, integrated digital platforms, and coordinated, high-quality content across channels. As part of a growing communications team, the Coordinator will contribute to both day-to-day public information and longer-form content that highlights the Town’s work, its people, and its impact, helping to strengthen public understanding, engagement, and trust.Content Development and Public Information
- Write clear, compelling stories, updates, and feature content for use across the Town’s communications channels, including the website, newsletter, social media, and other public-facing platforms
- Identify, develop, and tell stories that help residents better understand Town government, including its people, services, decisions, priorities, and impact on the community.
- Translate complex or technical information into accessible, engaging content that informs residents and strengthens public understanding of local issues and municipal operations.
- Collaborate with colleagues across departments and with multimedia staff to shape content for a variety of formats, including written articles, digital content, video, and other storytelling tools.
- Lead development of communications that reflect internal Town priorities and management direction prior to public release
- Coordinate messaging related to organizational, operational, and high-impact Town matters in collaboration with senior leadership.
- Exercise independent judgment in framing communications related to complex or sensitive Town issues
Project Impacts, Alerts, and Public Advisories
- Produce timely, resident-focused updates on Town projects, service impacts, and other issues that may affect daily travel, access, or routine activities, using web and other communication channels as needed
- Maintain and enhance the Town’s public-facing project information tools, including maps and related resources, to ensure information is accurate, clear, and easy for residents to navigate.
- Coordinate project and service-related communications across departments, staff, and external partners to ensure public information is current, consistent, and reliable.
- Maintain a forward-looking calendar of major Town projects, service updates, seasonal activities, and anticipated community impacts, and integrate that information into broader Town-wide communications planning.
Operational Communications and Public Engagement
- Draft and publish resident guidance for service changes (closures, schedule changes, traffic pattern changes, seasonal operations).
- Create FAQs/explainers based on recurring resident questions to reduce inbound calls/emails.
- Support time-sensitive public notices (weather impacts, advisories), coordinating with departments for accuracy and timing
- Serve as a communications intake point for departments: gather facts, confirm owners, route requests, and ensure consistent messaging
- Coordinate public forums and neighborhood meetings ahead of major projects, including outreach, meeting materials, and follow-up communications.
- Bachelor’s Degree in communications, political science, journalism, planning, public relations, or a related field, or equivalent experience.
- Excellent writing and editing skills, with the ability to translate technical project information into clear, resident-friendly language.
- Experience managing web-based updates and coordinating communications across multiple platforms.
- Strong organizational skills, including the ability to track schedules, phases, and location-specific impacts across multiple concurrent projects.
- Comfortable with public-facing work, including facilitating or supporting community meetings and field-based neighborhood outreach.
- Responsive and service-oriented, with sound judgment and the ability to manage time-sensitive communications.
- Collaborative, able to work closely with DPW, Engineering, Water and Sewer, project managers, and the civic media team.
- Proactive and able to identify concepts and stories that should be communicated to the public.
- Occasional evening or weekend work for community meetings and time-sensitive updates.
- Regular field work in neighborhoods impacted by construction.
The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.