Job Description
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers - Knowledge of computer hardware and software, including applications and programming.
• Design - Knowledge of design techniques, tools, and principals involved in productions of technical plans, blueprints, drawings, and models
• Language Skills: Basic Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization. Bilingual English/Spanish.
• Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
• Reasoning Ability: Basic Skills - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: Word Processing Software - Microsoft Word, Spreadsheet software - Microsoft Excel, Internet Software - Project Portal, Order Processing Systems – Primary Business Systems (PBS) - Order Manager, Other - PBS-RMA Manager, Credit Note Manager, Project Manager, Incident Manager
• Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Proper Email Etiquette, Organizational & Multi-tasking.
EDUCATION and/or EXPERIENCE
• Associate’s Degree;
• Two years’ prior related work experience;
• Or combination of education and experience may be considered.
SUPERVISORY RESPONSIBILITIES
• Does not supervise staff.