Job Description
Job Description
We are seeking a highly skilled CRM Development Manager to lead the design, development, and optimization of our Salesforce platform. This role combines hands-on technical leadership with strategic oversight, working in close partnership with the Salesforce Administrator to deliver scalable, high-performing CRM solutions that support global business operations. The ideal candidate brings deep Salesforce expertise, strong integration experience, and a proven track record managing high-performing technical teams.
Key Responsibilities
Salesforce Architecture and Platform Ownership
Own the end-to-end Salesforce ecosystem, including Sales Cloud and related applications
Lead platform architecture decisions to ensure scalability, performance, and security
Oversee system configuration, data governance, and environment management across sandboxes and production
Work in close partnership with the Salesforce Administrator to align configuration and custom development, ensuring a cohesive and scalable platform
Development and Technical Leadership
Design and develop scalable solutions using Apex, Lightning Web Components (LWC), Visualforce, and SOQL
Establish and enforce development best practices, including code quality, testing frameworks, and CI/CD pipelines
Lead code reviews and mentor developers to ensure high-quality, maintainable solutions
Manage integrations using REST and SOAP APIs, middleware, and event-driven architectures
Integration and Data Management
Architect and maintain integrations between Salesforce and enterprise systems such as marketing automation platforms (e.g., Marketo), content systems, and third-party tools
Define and implement data models, data flows, and data quality standards
Ensure secure and efficient data exchange across systems
Project Delivery and Agile Execution
Partner with business stakeholders to translate complex requirements into scalable technical solutions
Lead Agile delivery, including sprint planning, backlog grooming, and release management
Manage multiple concurrent projects while ensuring alignment with business priorities and timelines
Platform Optimization and Innovation
Continuously evaluate and optimize system performance, usability, and automation capabilities
Stay current with Salesforce releases, features, and emerging technologies such as Agentforce and AI-driven CRM capabilities
Drive adoption of new tools and features to improve business outcomes
Training, Enablement, and Support
Provide technical guidance and support to administrators, developers, and end users
Develop technical documentation, playbooks, and enablement materials to support ongoing platform use and governance
Qualifications
Bachelor’s degree in Computer Science, Information Technology or a related field
5+ years of hands-on Salesforce development experience, with at least 2 years in a leadership role
Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, and SOQL
Experience with Salesforce APIs (REST, SOAP), integration patterns, and middleware tools
Proven experience implementing CI/CD pipelines and DevOps practices for Salesforce
Deep understanding of Salesforce data architecture, security model, and governor limits
Experience with Sales Cloud and familiarity with marketing automation integrations such as Marketo
Salesforce certifications such as Platform Developer I/II, Administrator, or Architect credentials preferred
Strong problem-solving skills with the ability to design scalable, high-performance solutions
Excellent communication skills with the ability to work across technical and non-technical teams
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.