Back to jobsFacilitate future-state experience visioning for field personas that reimagines advisor workflows, recruiter journeys, and practice management in an AI-native context, defining what fundamentally different AI-first field experience models look like in addition to incrementally inserting AI into existing flows.
Contribute to hands-on AI experience concept development in partnership with Field leaders and Experience Design, including AI behavior concept (what should this AI do, when, why, for whom) while collaborating with design partners on prototyping and testing.
Design and facilitate AI experience experiment collaborations for field contexts, defining hypotheses, structuring tests, and evaluating outcomes to build organizational evidence for which AI experience models work and why.
Document and conduct analyses of current-state workflows and AI touchpoints across field personas, and partner with Experience Design, and Field leadership to define future-state AI-enabled workflows and integrate AI experience vision into broader journey strategy.
Maintain an ongoing view of the field AI experience landscape, tracking where pilots and point solutions exist, and working toward coherence and strategic integration across the portfolio.
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Corporate Vice Pres, Director, AI/Agentic Experience Strategy and UX Architecture - Field Journeys
New York Life - Jimenez Team
New York, NYPosted 1 weeks ago
Full-timehybriddirector