Back to jobsFacilitate future-state experience visioning for consumer and client journeys that reimagines the lifecycle in an AI-native context, defining what fundamentally different AI-first experience models look like in addition to incrementally inserting AI into existing flows.
Contribute to hands-on AI experience concept development in partnership with Consumer/Client business leaders and Experience Design, including AI behavior concept (what should this AI do, when, why, for whom) while collaborating with design partners on prototyping and testing.
Design and facilitate AI experience experiment collaborations for consumer and client contexts, defining hypotheses, structuring tests, and evaluating outcomes to build organizational evidence for which AI experience models work and why.
Document and conduct analyses of current-state consumer and client journeys, AI touchpoints, and workflows, and partner with Experience Design and Consumer/Client business leadership to define future-state AI-enabled experiences integrated into broader journey strategy.
Identify where AI creates opportunities to introduce new experience moments that don’t exist today and where it collapses or streamlines traditional journey stages.
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Corporate Vice Pres, Dir, AI/Agentic Experience Strategy and UX Architecture - Consumer Journeys
New York Life - Jimenez Team
New York, NYPosted 1 weeks ago
Full-timehybriddirector