Service Deli Clerk

JOB RESPONSIBILITIES:

 This job posting includes all duties that can be performed by a NOTC Clerk.

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary

• Provide excellent over-the-counter customer service by greeting customers, answering questions, and fulfilling product requests
• Prepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines
• Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications
• Stock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal
• Monitor product expiration dates and remove outdated or unsellable items as needed
• Take and fulfill special orders for party trays and catering requests
• Assist with inventory control by accurately recording waste, transfers, and markdowns
• Operate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately 
• Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases
• Participate in regular cleaning schedules and deep-cleaning tasks as assigned

• Provide friendly and knowledgeable customer service at the bakery counter, assisting with product selection, and taking customer orders
• Baking preparation to meet production goals when making bakery items 
• Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications 
• Ensure decorated items meet quality and presentation standards
• Package and label bakery items such as breads, cakes, pastries, and cookies following store quality standards
• Maintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner
• Regularly check and restock bakery items on the sales floor, ensuring freshness and proper rotation; check items for freshness and remove expired products
• Monitor inventory and communicate any stock shortages or waste to management
• Safely operate ovens and other baking equipment while monitoring bake times and product quality.
• Follow all food safety, sanitation, and quality control procedures as required by store policy and health regulations

• Unload and break down pallets efficiently and safely
• Stock shelves accurately, ensuring products are neatly arranged and fully stocked
• Perform product rotation by checking expiration dates and placing older items in front
• Maintain cleanliness and organization of stock and sales floor areas
• Prepare the store for the next day by ensuring displays and shelves are orderly and customer-ready
• Report any inventory shortages, damages, or discrepancies to management

• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• Adhere to all store policies and local health regulations for safe food preparation, temperature control, and storage
• May be assigned to work in Grocery or Produce departments based on operational needs, which includes merchandising grocery items and providing support to either department as needed
• All other related duties as required and assigned