Job Description
We are seeking a dedicated Renewal Desk Representative to join our team. This role is pivotal in maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. As the Renewal Desk Representative, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Familiarity with Salesforce CPQ is essential to succeed in this role.
Key Responsibilities
• Renewal Ownership:
• Manage a portfolio of customer accounts and own the renewal process to meet or exceed assigned renewal quota.
• Proactively engage with customers to ensure timely renewals and maintain high retention rates.
• Customer Engagement:
• Build strong relationships with customers by understanding their needs and addressing any renewal-related concerns.
• Act as the primary point of contact for renewal discussions, including pricing adjustments, term negotiations, and product upgrades.
• Salesforce CPQ Expertise:
• Use Salesforce CPQ to generate, update, and manage renewal quotes.
• Ensure accuracy in contract terms, pricing, and product configurations.
• Process Management:
• Track and monitor upcoming renewals using Salesforce and other internal tools.
• Collaborate with internal teams, including Sales, Account Management, and Customer Success, to ensure a smooth renewal process.
• Reporting and Metrics:
• Maintain accurate renewal forecasts and pipeline updates.
• Provide insights on customer trends and renewal performance metrics.
2+ years of experience in a customer-facing role, preferably in renewals, sales, or account management.
• Prior experience managing a quota or revenue target.
• Technical Skills:
- Proficiency in Salesforce and Salesforce CPQ is required.
- Strong understanding of subscription-based contracts, pricing, and renewal processes.
• Soft Skills:
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Preferred Qualifications:
- Experience in a SaaS or subscription-based business model.
- Knowledge of upselling and cross-selling strategies is a plus.