Practice Supervisor

Job Id:  322-52555 # of Openings:  1

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• Oversees staff and daily operations of their office. Delegates and assigns tasks as necessary
• Assists in the management of office budget, monitors and controls office expenditures, and staff overtime
• Monitors key performance indicators (KPIs).
• Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience
• Under the direction of the Practice Administrator, implements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.)
• Partners with providers to maintain orderly and efficient workflows in the office.
• Participates in daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity.
• Holds regular coaching sessions and annual performance reviews with direct reports and the Practice Administrator.
• Stays abreast of company’s positions on Medicare Advantage, office management, business model, compliance, communication, and technology.
• Conducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocols.
• Manages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office.
• Maintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing.
• Coordinates and manages office staff’s scheduling and timesheets for payroll.
• Implements employee/patient incident reporting procedures as necessary and assists Area Managers with incident management.
• Manages and resolves patient/caretaker complaints and concerns and escalated to Practice Administrator if applicable.
• Escalates office issues and concerns timely and appropriately as necessary to Practice Administrator.
• Monitors use, inventory, maintenance and proper working condition of clinical devices.
• Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment with the guidance of the Practice Administrator.
• Oversees management and training of office’s emergency response processes with the guidance of the Practice Administrator.
• Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations.
• Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant culture.
• Supports providers, office staff and Practice Administrator as needed.

• High School Diploma
• Minimum of 2 years administrative or managerial experience in a medical setting
• CPR & BLS Certifications/Re-certifications, Certified Medical Assistant
• EHR experience required
• HEDIS experience is preferred
• Experience with managed care is preferred
• Effective oral and written communication skills
• Microsoft Office applications
• Ability to handle multiple competing priorities simultaneously
• Strong organizational skills
• Ability to think independently and demonstrate good problem-solving skills
• Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner
• Must have primary care office & Medicare Advantage experience

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
  • FSA and Life Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Health Advocacy, Travel Assistance, and My Secure Advantage
• PTO Accrual and Holidays

Pay Range: $0 per hour