Senior Business Operations Associate - Operational Planning and Analytics

Summary

The primary focus of this role is to provide high-level strategic operational, financial, analytical, and infrastructure support to the Administrative Director related to physician organization operations, enterprise operational initiatives, operational financial planning, provider productivity oversight, operational reporting, and cross-functional operational integration efforts. The position serves as a centralized enterprise resource responsible for integrating operational, financial, productivity, and reporting data across multiple operational areas to support executive decision-making, financial stewardship, operational planning, and organizational alignment.

Job Duties

Enterprise Operational Reporting, Analytics, and Decision Support (30%)

• Serve as the lead resource supporting enterprise operational reporting, dashboard development, physician organization metrics, provider productivity reporting, executive scorecards, and operational performance analytics.
• Develop and maintain integrated reporting structures that support enterprise decision-making, operational governance, strategic planning, and leadership visibility across physician organization, hospital, and research operations.
• Perform complex operational and financial analyses to identify trends, risks, opportunities, and operational improvement initiatives. 

Financial Stewardship, Forecasting, and Operating Funding Strategy Support (25%)

• Support operational financial planning activities, operating funding strategies, budget monitoring, var/iance analysis, forecasting, and financial performance reporting.
• Partner with finance, operational leaders, and physician organization stakeholders to evaluate funding models, assess financial impacts of operational initiatives, and provide analytical support for strategic decision-making.
• Assist with development of long-range operational and financial planning models supporting enterprise operational priorities. 

Cross-Functional Operational Integration and Stakeholder Coordination (20%)

• Coordinate activities across physician organization leadership, hospital operations, research administration, finance, human resources, faculty leadership, and operational teams to ensure alignment of enterprise priorities.
• Facilitate operational workgroups, executive meetings, and interdisciplinary planning efforts while supporting organizational communication, accountability, and implementation of enterprise initiatives. 

Operational Infrastructure Development, Workflow Standardization, and Continuous Improvement (15%)

• Support development and implementation of standardized operational processes, governance structures, reporting methodologies, workflows, policies, and operating procedures.
• Identify operational gaps and opportunities for scalability, consistency, and operational efficiency.
• Maintain enterprise operational tools, documentation, and infrastructure resources necessary to support long-term organizational growth and sustainability. 

Strategic Operational Planning and Project Management (10%)

• Serve as the lead for enterprise operational initiatives and executive-level strategic priorities under the Administrative Director.
• Develop project plans, timelines, milestones, and implementation strategies for complex operational initiatives. 
• Coordinate operational assessments, growth planning activities, infrastructure development efforts, organizational readiness initiatives, and enterprise process improvement projects.
• Support a high-impact multidisciplinary program spanning from research administration, clinical research, and clinical operations. 
• Interface with external partners, institutional leaders, and community collaborators to support program delivery. 
• Perform other job-related duties as assigned.

Minimum Qualifications

• Bachelor's degree. 
• Four years of relevant experience. 

Preferred Qualifications and Skills

• Master's degree in a directly related field (e.g., MBA, MHA, MPH) and 2 years of relevant experience will also be considered.
• Project or program coordination.
• Strong organizational, analytical, finance, communication, and stakeholder engagement skills.
• Proficiency with Microsoft Office, Teams, SharePoint, and tracking tools. 
• Experience in Pivot Tables and Excel data analysis.