Job Description
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Join Our Virtual Health Support Team at Logan Health!
Location: Logan Health Medical Center – Kalispell, Montana
Schedule: Day Shift – 9 Hours | Full-Time – 36 Hours
At Logan Health, this role is at the heart of delivering seamless virtual care experiences. The Virtual Health Support Technician ensures our video visit and virtual health services work effectively for everyone, including patients, providers, staff, and partners. This position provides frontline technical support and digital navigation, helping users confidently access and utilize virtual health tools. Through troubleshooting, guidance, and collaboration, this role plays a key part in creating a reliable, positive, and user-friendly virtual care experience while supporting Logan Health’s mission, vision, and values.
Key Responsibilities
Provide first-level technical support for virtual health and video visit platforms
Troubleshoot routine issues including login and access, device setup, audio and video, and connectivity
Follow established workflows, scripts, and knowledge-based guidance to resolve issues efficiently
Accurately document, manage, and route support tickets, and escalate issues as appropriate
Guide patients and families in preparing for and successfully completing video visits
Support providers and staff with basic virtual health workflows and tools
Assist users with accessing applications, devices, and virtual health technologies
Support setup and basic troubleshooting of virtual health equipment and peripherals
Maintain day-to-day operational readiness of devices and tools
Update and maintain support documentation and training materials
Communicate trends, issues, and user feedback to team members
Participate in team-based problem solving and continuous improvement initiatives
Required Qualifications
Minimum of one (1) of the following:
Associate’s degree in Health Information Technology, Health Informatics, Technical Support, or a related field
Equivalent combination of education and or experience providing comparable knowledge and skills
Strong commitment to excellence, quality outcomes, and high standards
Ability to act with integrity, kindness, and empathy in all interactions
Excellent organizational skills with strong attention to detail
Demonstrated critical thinking skills and ability to prioritize tasks effectively
Ability to work both independently and collaboratively in a team environment
Strong verbal and written communication skills across diverse audiences
Excellent interpersonal skills with the ability to handle sensitive and confidential situations with professionalism and discretion
Proficiency in Microsoft Office Suite and ability to learn new systems and software
Preferred Qualifications
Experience providing technical support, help desk services, or digital navigation
Familiarity with virtual health, telehealth platforms, or healthcare technology systems
Experience supporting patients, providers, or clinical staff in a healthcare setting
Why Logan Health?
At Logan Health, we are more than a healthcare system. We are a community dedicated to making a meaningful difference. You will be part of a team that values collaboration, innovation, and compassionate care. In this role, you will help expand access to care through technology, making healthcare more convenient and accessible for the people we serve.
Apply Today
If you are passionate about helping others, enjoy solving problems, and want to be part of a team improving how care is delivered, we encourage you to apply today and make an impact with Logan Health.
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Qualifications:
Minimum of one (1) of the following required:
Associate’s degree in health information technology, health informatics, technical support or a related field.
An equivalent combination of education and/or experience from which comparable knowledge and abilities can be acquired.
Promotes excellence through setting high standards and providing high quality outcomes.
Ability to act with integrity, kindness, and exhibit empathy.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Job Specific Duties:
Provides first-level support for virtual health and video visit platforms.
Troubleshoots routine issues (e.g. login/access, device setup, audio/video, connectivity).
Follows standard workflows, scripts, and knowledge-based guidance.
Accurately documents, oversees, and routes support tickets; escalates as needed.
Guides patients and families in preparing for and successfully completing video visits.
Supports providers and staff with basic virtual health workflows.
Assists users with accessing applications, devices, and virtual health tools.
Assists with setup and basic troubleshooting of virtual health equipment and peripherals.
Supports day-to-day operational readiness of devices.
Maintains documentation and support materials.
Communicates issues, trends, and user feedback to team members.
Participates in team-based problem solving and continuous improvement.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.
Shift:
Day Shift - 9 Hours (United States of America)Location: Logan Health Medical Center – Kalispell, Montana
Schedule: Day Shift – 9 Hours | Full-Time – 36 Hours
Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.