Experienced BDC Manager - Columbus Auto Mall

Jeff Wyler Columbus Auto Mall is looking for an Experienced BDC Manager responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.

 

Key Responsibilities:

• Accountable for consistently securing high-quality sales appointments at a strategic level.

• Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.

• Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.

• Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.

• Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.

• Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.

• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.

• Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.

• Foster a positive work environment focused on teamwork, accountability, and continuous improvement.

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• Proven experience in a BDC or sales management role, preferably in the automotive industry.

• Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.

• Excellent communication skills, both written and verbal.

• Ability to analyze performance data and develop strategies to improve results.

• Highly organized with strong time management skills and attention to detail.

• Proficient in CRM software, MS Office Suite, and other relevant tools.

• Customer-focused mindset with a passion for delivering exceptional service.

• Ability to thrive in a fast-paced, target-driven environment.

 

Jeff Wyler Benefits:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

• Competitive compensation based on experience.

• Vacation and holiday pay.

• Medical, Dental, Vision, 401K, Life, and more!

• Growth opportunities.

• Employee discount on parts, service, and vehicle purchases.

• Ability to thrive in a fast-paced, target-driven environment.

• Ability to thrive in a fast-paced, target-driven environment.

 

 

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening. 

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.