An, Training and Excellence Partner
Job Description
Drive the education, training, and support of internal functional teams to enable a timely, efficient, and seamless online benefits enrollment process, ensuring accurate data exchange and effective integration with AFA systems.
Lead the analysis, design, and continuous improvement of training programs, processes, and procedures to uphold enrollment quality standards and ensure operational consistency.
Serve as a subject matter expert across the full enrollment lifecycle, providing guidance from initial setup through production deployment to ensure accuracy, efficiency, and a high-quality end-user experience.
Education
Bachelor's degree preferred; three or more years of experience delivering training in a corporate or instructional setting, with hands-on experience working with Benefits Administration platforms or related systems acceptable in lieu of degree
Technical Skills and Requirements
Skilled in developing training and quality assurance processes that are efficient and meet the expectations of the department.
Strong knowledge of enrollment process and various enrollment types.
Skilled in the development and maintenance of process, procedures, and quality assurance documentation.
Knowledgeable of department-level databases and data procedures (Access, SQL Server, etc.).
Efficient at working independently or as part of a team to deliver solutions and easily adjust to new environments and tool sets.
Efficient in maintaining overall divisional and enrollment partnerships and subject matter expertise.
Proficient at communicating ideas, specifications and status updates to both technical and non-technical professionals.
Detailed knowledge of AFA products, technology, tactics and processes.
Excellent organizational skills, attention to detail, and highly motivated.
Efficiently work and produce results within the structure of divisional enrollment and project needs.
Demonstrate commitment to meeting organizational, department and team goals and objectives with a strong focus on deadlines and deliverables.
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